Please note, sometimes our staff are busy with customers or cannot hear the phone so please be patient if they are unable to answer on the first attempt. Retail Contact For any enquiries or feedback related to our retail stores please email Alternatively, you can phone the store your enquiry is related to. Please note this is the number for the online store, for calls relating to our retail stores please phone the store numbers below. Please email us at Email is our preferred point of contact due to a high number of enquiries daily, but if you need to phone us, you can reach us on 03 9088 3339. We also will be glad to meet you in person at our watch showroom in Sydney.If you have any questions, we would love to hear from you! Online Contact Our online customer service team is available from 9:30-4:30 Monday to Friday (excluding public holidays). We’ll get back to you as soon as possible. You can contact us by emailing calling 1300 725 644, or by filling out our online form. If you have any questions about our watches, shipping, or anything else, please don’t hesitate to reach out. We offer affordable pricing, one-year warranty, no-question-asked returns within 30 days and same-day, free shipping within Australia. Our friendly customer service team is dedicated to ensuring you have an exceptionally pleasant and convenient shopping experience. We honour that investment by offering our customers an additional one-year warranty on top of the manufacturer’s warranty, regardless of the watch you purchase. Protected - When you buy a watch, you’re making a long-term investment. ![]() You can count on Watch Direct watches to stand the test of time. High-quality - As watch lovers, every brand we include in our collection must meet our level of standards and expectations, especially when it comes to quality.We never overcharge our customers and strive to get you the best deals around. Affordable - Affordability is definitely one of our standout qualities.Always authentic - We exclusively stock brand-new watches that are 100% authentic. ![]() You’ll have no trouble finding the newest and most innovative watches on the market with Watch Direct.
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